Castello Calcione

TERMS & CONDITIONS


  1. The prices quoted refer to one rental week. Total rent must be paid in accordance with the terms agreed. In the event of the client failing to respect these terms, without serious and justifiable reasons, the proprietors reserve the right to cancel the reservation.
    Included in price: electricity and hot water consumption, bed linen and towels.
    Prices include: complete linen for the house
    (one complete change every week).
    Electricity, cold & hot water, gas for cookstove, final cleaning.
    Extra charges (some of these services require reservation and full or partial payment upon making the booking): upon request, mobile telephone, heating as metered, extra cleaning service (€ 8/hour) and/or cook (€ 15/hour). Wood for fire place. A baby sitter (and baby cot) are available upon request before arrival.
    Airport collection, car with driver, basic shopping on arrival.
    Internet service at the accommodation (Wi-Fi) - one time cost € 15.
    Extra charges: central heating, mobile phone, firewood.

  2. The premises rented can only be occupied by the number of persons (children included) stated on the booking confirmation. Any persons over and above this number will be refused entrance on arrival. The signatory of the reservation form will be held responsible for abiding by the rules laid out in the contract.

  3. Guests are asked to treat the accommodation rented and contents with care and respect. The signatory is responsible for all the guests (including children) staying on the premises. The safety and welfare of children is the sole responsibility of their parent or guardian and utmost care should be taken in the vicinity of the swimming pools and lakes in the grounds of Calcione. Calcione Castle & Country reserve the right to, at any time during a guests stay, ask them to leave if the management feels they are violating the rules set down in the contract. Guests are asked to keep the premises clean and in good order, and to keep noise levels down to a minimum, at all times. Calcione Castle & Country is entitled to payment of full rent in addition to the cost of damage and repairs, should the circumstance arise. Damage can apply to property or persons.

  4. Camping in the grounds (including in tents or caravans) is strictly prohibited at all times.

  5. The house are available from 5.00 pm. on the day of arrival and must be vacated by 9.30 am. on the day of departure.
    Arrival must be after 5:00 pm, and not later than 7:00 pm. If late (by force of circumstances), please call +39 0575 837153, otherwise we shall have no obligation to allow access to the rented living unit that same day.
    Departure by and not later than 9:30 am.

  6. On receiving the keys to the accommodation the guest will be required to pay a deposit which will be refunded once the final bill has been paid on vacating the accommodation. The deposit should be paid in Euro. Failure to pay the deposit may result in the owners refusing to give the keys to the guest. In such circumstances the guest will forfeit any money already paid towards the rental.

  7. It is the owners responsibility to ensure that the accommodation is clean and in good order before new guests arrive, and it is expected that guests will leave it in a similar state and that all rubbish will have been removed when they vacate the accommodation. Should the accommodation be left in such a state that additional cleaning is found to be necessary, the guest will be responsible for the extra charge. Should the state of the accommodation be such that it is impossible to use it for the next guest, the vacating guests will pay full compensation.

  8. Mobile phone, heating (charged as metered), wood, wine, olive oil will be charged on departure. We only accept cash in Euro. We regret that we do not accept credit cards.

  9. Extra services arranged to be paid (cash in Euro) on arrival: baby cot, child's bed, extra bed, basic shopping.
    Extra services to be paid on departure (cash in Euro): Internet service, extra cleaning service.

  10. Insurance: If the tenant does not take over the rented object, without having this indicated first, the rent expires. This applies also, if the tenant, without being to blame for, does not appear at the resort (illness, accident, higher force). Calcione Castle & Country does not provide or promote travel insurance on behalf of its clients. Guests are advised to make the necessary arrangements with a reputable insurance company that covers all stages of the vacation. Calcione Castle & Country cannot be held responsible for injury to persons, or loss, theft or damage to property during the period booked or at any other time.

  11. Cancellation terms: All changes and cancellations must be made IN WRITING: The (30%) deposit paid is not refundable. It is highly advisable to take out travel insurance.
    Once the 70% balance has been received by Calcione Castle & Country, for cancellations made earlier than 2 weeks before arrival the charge is 50% of the 70% balance.
    For cancellations made later than 2 weeks before arrival the 70% balance paid is not refundable.

  12. Prices valid for the year 2016.



Toscana P.L.D.S. - Località Il Calcione, 102 - 52046 Lucignano - Arezzo - Italy
Phone +39 0575 837153 - calcione@calcione.com - P.iva 05590940481